Confirmed Service Customer
TO BEGIN WITH I TOOK TWO OF MY TRUCKS IN TO GET SOFTWARE UPGRADES 2022 / 2024 TRUCKS THAT WE LEASE THROUGH DONLEN / WHEELS . WHEN I WAS TOLD MY FIRST TRUCK WAS READY THE NEXT DAY I WENT TO PICK UP AND WAITED 25 MINUTES FOR YOUR SERVICE GUYS TO PULL IT UP FRONT. THE SECOND TRUCK HAD THE SAME ISSUE BUT I HAD PROBLEMS WITH THE BRAKES CHATTERING , AFTER THREE DAYS I COULD NOT WAIT ANY LONGER I CALLED THE SERVICE GROUP TO NOT WORRY ABOUT BRAKES FOR NOW CAUSE THIS IS HOW I DO MY DAILY BUSINESS, WHEN I WAS CALLED TO GO PICKUP THE SECOND TRUCK I WAITED 15 MINUTES. YALL HAVE PLENTY EMPLOYEES WALKING AROUND THAT I COULD SEE SO I DONT KNOW WHERE IS YOUR ISSUES COMING FROM TO WAIT SO LONG WHEN THE TRUCK IS ALREADY DONE. tHANK yOU,
Donlen F.
CC,
TX
Business Response
Donlen, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (361) 444-0022 to discuss what we can do to help.
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